+ What is a live chat assistant? Have you ever been onto a website and use their live chat? Or been on a businesses Facebook page and talked to the business via Facebook Messenger chat? If you have, then you have talked to a live chat assistant. More and more consumers prefer to talk to a business via live chat, instead of on the phone or in person, so therefore all these businesses need to hire people to chat to these customers. The people who do these jobs are called Live Chat Assistants. Sometimes the job is helping to answer customer support questions, sometimes it is helping to make a sale by sending the customer a link to what they are looking for.